Booking Terms and Conditions
These booking terms and conditions apply to bookings made with our consultants (by phone, WhatsApp, Website or email). The booking terms should be read and understood prior to making a booking with us, and they will be binding on you as soon as the deposit is paid.
Bookings
Bookings are confirmed on the condition that a minimum non-refundable deposit is paid to the Wandering with Zee business account.
Methods of payment
We accept EFT transfers or cash deposited into one of our bank accounts, subject to the condition that proof of payment or transfer is provided to Wandering with Zee and such payment has been confirmed as received by ourselves.
The Banking Details are as Follows:
Capitec Bank
Business Account
Z Mathabela
Branch Code: 470010
Account No: 1051 8410 11
Deposit and Payment Plans
Trips (1+ days):
All bookings must be accompanied by a required minimum deposit or full payment.
Wandering with Zee has a mandatory rule of payment plans that must be effected every month- end subsequent confirmation of your booking, and such plans are as follows:
1. Deposits are indicated in all packages, this is the only way to confirm your booking.
2. Equal instalments of the balance should be paid thereafter.
3. The final payment must be made 30 days before your departure.
NB: Note that failure to adhere to our payment plans might lead to the cancellation of your booking.
Day Trips/Events
All bookings must be accompanied by full payment.
Cancellation
Trips (1+ days)
Please note that you will be liable to pay the following cancellation charges, including but not limited to:
1. If cancellation is made within sixty (60) days before departure, Wandering with Zee will charge a cancellation fee equal to 70% of the package price.
2. If a cancellation is made within thirty (30) days before departure, Wandering with Zee will charge a cancellation fee equal to 100% of the package price.
Day Trips/Events
1. If cancellation is made (30+) days before event, you will receive 100% refund
2. If Cancellation is made (10+) days before event, you will receive 50% refund
3. If cancellation is made (-9) days before event, you will forfeit 100% of your payment.
Travel Documents
Documents (vouchers, itineraries, etc.) are only prepared and released upon receipt of payment of the price in full.
Passports, Visas, and Health
It is entirely the client's responsibility to ensure that all passports and visas are current, valid, obtained on time, and will be valid for six months after return to their home country, and that any vaccinations, inoculations, prophylactics (e.g., for malaria), and the like, where required, have been obtained. The client is strongly advised to check the relevant requirements with the travel agent before traveling.
Special Requests
Clients who have special requests must specify such requests. While the travel agent will use its best endeavours to accommodate such requests, it is not guaranteed that such requests will be met.
Private Trips
Should a client wish to travel to a destination that we do not have a package on OR different dates to the ones we currently have packages on, they can request for a private trip quote.
A private trip quote is R200 (non-refundable) which can later be deducted from the deposit fee should the client wish to proceed with the booking.
Amendments to these conditions
No amendment, cancellation, or waiver of any term or right referred to herein shall be valid or binding unless reduced to writing and signed by both the client and a duly authorized representative of the travel agent.
Legal Fees
The client will be liable for all legal fees on an attorney-and-client scale if the travel agent has to engage a lawyer to enforce any of its rights or otherwise.
Force Majeure
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected, or you otherwise suffer any damage or loss, as a result of “force majeure." In these Booking Conditions, “force majeure” means any event that we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may also include war or the threat of war, riots, civil strife, terrorist activity or actual threatened terrorist activity, industrial disputes, natural or nuclear disasters, adverse weather conditions, epidemics such as coronavirus and the like, fire, and all similar events outside our control.
COVID-19
Please take note that should we experience another lockdown due to COVID-19, Wandering with Zee will reschedule other dates to travel; therefore, the traveller will be given an opportunity to at least choose between the two (2) proposed dates to travel (this does not include cancellation).
Wandering with Zee shall not be liable for any damage, losses, or expenses suffered as a result of
sickness, quarantine, weather conditions, or any other cause outside our control.
Contact Information
Email: info@wanderingwithzee.co.za
Cell/WhatsApp: 071 232 5667